Shipping & Refunds

Last updated: 12 October 2026

Shipping and delivery

Where we deliver

We deliver across India, to almost every pincode. If we can't deliver to your pincode, we'll tell you on the phone number given in the order form and refund you in full.

Payment

All orders are prepaid. You pay securely on our Razorpay page with UPI, card, netbanking or wallet. We don't offer cash on delivery.

Delivery charge

Delivery is included in the price of every jar, wherever you are in India.

When will your order be dispatched?

Mallika packs every order by hand in Noida. We dispatch within 3 working days of your payment. If a flavour needs a fresh batch, we'll contact you once you place the order to share the new date or offer a refund.

How long delivery takes

After dispatch, orders usually arrive in 3–7 working days, depending on where you live. Holidays, weather and courier delays can sometimes add a few days.

Tracking

Once your parcel ships, our courier partner will share tracking details on the phone number given in the order form.

Your address

Please check your address, pincode and phone number before you pay. If a parcel comes back because the address was wrong or nobody picked it up, we can send it again, but you will have to pay an additional delivery charge.

Packing

Every jar is sealed and wrapped to stop leaks. If anything arrives damaged, see "Damaged, leaking, wrong or missing items" below.

Cancellation and refunds

Cancelling an order

  • Before we dispatch: message us on WhatsApp or email with your name and the payment ID from your Razorpay receipt. We'll cancel the order and refund you in full.

  • After we dispatch: we can't cancel an order once it's with the courier.

Returns

Our pickles are food, so for hygiene and safety we can't take back jars, opened or unopened.

Damaged, leaking, wrong or missing items

If something isn't right, tell us within 48 hours of delivery:

  • Send photos of the parcel and the jars on WhatsApp. An unboxing video helps a lot.

  • Include your name and payment ID.

  • We will do our best to resolve the issue in a suitable way.

Parcel lost in transit

If the courier confirms your parcel is lost, we'll send a new one at no cost or refund you in full.

If we can't fulfil your order

If a flavour runs out or we can't deliver to your pincode, we'll contact you once you place the order to explain the issue and, where needed, offer a refund.

How refunds reach you

  • We start the refund within 2 working days of approving it.

  • It goes back to the same UPI account, card or bank you paid with, through Razorpay.

  • Banks usually take 5–7 working days to show the money in your account.

Questions

WhatsApp +91 84478 44152 or email niwalabymallika18@gmail.com, Monday to Saturday, 10 am to 7 pm.